Frequently Asked Questions
I did not use any water, why am I still getting billed?
Why don't you accept credit card payments?
A: We only accept checks or money orders to help keep banking services costs as low as possible for the districts. However many customers utilize convenient online bank bill pay services associated with their checking accounts to make payments in amounts and by dates of their own choosing.
How can I tell if I have a water leak?
Is Arch Cape's water considered hard or soft and is it fluorinated?
A: Our water is considered soft and we do not treat our water with fluoride. You can learn more by visisting our Consumer Confidence Reports page
Why does my water sometimes smell like sulfer?
A: The "sulfur" smell usually comes from the water heater if it is not cycled often enough to replenish itself with fresh water. You can usually eliminate this smell by draining the hot water heater once or twice and letting it refill with fresh water.